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Assistant Vice President, Customer Service

Keywords / Skills : Assistant Vice President, Customer Service, Operations , Operations manager, OPS

Posted: 2019-11-19

Industry
ITES/BPO
Function
IT
Role
Electrical Engineer
Posted On
19th Nov 2019
Job Ref code
HMS002997
Job Description
Job Description :

(https://www.google.com/maps/place/8+Rue+de+Londres,+75009+Paris,+France/@48.877418,2.329943,15z?_ga=2.141878834.162674710.1517466468-1035144028.1517466468)

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world\u2019s biggest brands\u2014and we have fun doing it. Now, we\u2019re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of AVP, Operations

The focus of the function would be to provide leadership and expertise to running a large Contact Center in a multi-channel environment servicing Global Markets. Also, the candidate would be accountable to driving improvements around process and productivity the outcome of which would have commercial linkage from a billing standpoint.

This is a role in one of the fastest growing business in our company. Individual will play a pivotal part in bringing in best practices which can then be leveraged across company locally and internationally


Specific Competence:



Responsibilities:



Knowledge, Experience and Education:
Essential



Desirable



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit
www.genpact.com (http://www.genpact.com/) .
Follow us on
Twitter (https://twitter.com/genpact_ltd)
,
Facebook (http://www.facebook.com/pages/Genpact/105635026136729)
,
LinkedIn (http://www.linkedin.com/company/210064?trk=tyah)
,
and
YouTube (https://www.youtube.com/user/GenpactLtd)
.



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