Job Summary As an Assistant to Certifier will be responsible to serve client request for issue of accurate and timely Transaction Certifications;Applicants must have basic understanding of the Textiles and related processes;Experience of 1-2 years in Textiles or related industry would be an added advantage
Detailed Job Profile
Delegated tasks by manager (Certifier/ Program Manager)
Internal coordination with Certifier, Auditors, Assistant to Certifiers and Accounts
External coordination with clients
Maintaining good relation with the clients
Record keeping and storage of files, while maintaining traceability
Maintaining upto date files in the system + hardcopy as per procedures
Keeping abreast of developments, issues and legislative changes pertaining to textiles
Diploma/ Graduate in Textiles and allied courses
Freshers may apply
Experience of 1-2 years in Textiles or related industry would be an added advantage
Our Client is a MNC , having interests in the field of logistics, quality, certifications and risk management. Their in-depth knowledge and experience covers all aspects of the supply chain in many industries including agriculture, energy, forestry, sustainability and textiles. The Group is active in 12 cities in India. To guarantee swift and reliable service, they operate in most major ports and business areas in India since year 1999 having a unique and consistent network to clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases