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Assistant Manager \u2013 Order to Cash

Keywords / Skills : Assistant Manager, Order to Cash, Procure To Pay, R2R, Purchase To Pay, Accounts Payable

Posted: 2019-09-15

Customer Service/Call Centre/BPO
Customer Service Executive (Voice)
Posted On
15th Sep 2019
Job Ref code
Job Description
Job Description :

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world\u2019s biggest brands\u2014and we have fun doing it. Now, we\u2019re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Manager, Order to Cash
We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated)
In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player.
SAP knowledge and experience in generating reports from SAP would be an added advantage.
Should be open to work in any shift and 6 days as per the business requirement
In this role, you will be responsible for all the activities related to O2C domain.
Validate the Purchase Order (PO) requests from to bill the order.
Investigate discrepancies in the PO and invoices with disputes
Constantly to be interacted with client\u2019s for their feedback and support them wherever required. Ready to support any time at various locations as per client\u2019s expectation
Manage Order to Cash related to collections and dispute management, implement & adhere to strategy
Interaction with end customers via Calls and Emails for collecting pass due amounts.
Meeting collections numbers/targets (monthly/ quarterly/ yearly)
Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
Dispute Handling related to invoice issues
Lead and participate in conference calls with Country / Regional Financial Managers.
Interact with local/country/regional Finance, Credit Controller, Field engineers etc. as required
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)

Minimum qualifications

B.Com Graduation (MBA \u2013 Finance preferred)
Relevant experience in Order to Cash
Very Good Written and Verbal Communication skills
Proficient in MS Office applications, especially in MS excel
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit ( .

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