Job Responsibilities • You shall be responsible for achieving weekly/monthly admission target • You Shall be responsible for delivering impactful sales presentation in nearby areas of respective location • You shall make productive house calls You Shall be responsible for admission process & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc. • Facilitate data management, team management and managing/ preparing MIS • Ensuring Proper handling of all queries of students & parents by effective counselling. • You shall make productive BA tie ups • You will be required to conduct STP activities regularly for your centres.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases