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Assistant Manager - Remedy

Keywords / Skills : Assistant Manager , Remedy, SPOC, BMC remedy, IT Operations

3 - 6 years
Posted: 2019-09-19

Industry
ITES/BPO
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
19th Sep 2019
Job Ref code
COR010911
Job Description

Job Description :

You will function as a SPOC for Remedy L2 team and help define best practices that can be further utilized to optimize the current system. You will closely work with Tech Leads. Senior L2 developers and managers.
Your role will function as an overlay of existing technical and domain experts and bring value through disciplined operational pursuit and solution management skills.
You will be expected to be focused on IT Operations industry\u2019s realities and pain points and know how to solve these using analytics and technology.
You will be an individual contributor and take ownership of tasks assigned to you.

\u2022 Be the primary point of contact for issues assigned to L2 team by internal/external stakeholders.
\u2022 Document all the generic solutions provided to L1 team and share it with all concerned teams.
\u2022 Create new catalogues based on the requirement gathering documents from different stakeholders.
\u2022 Do feasibility analysis of solutions on newer platforms like Innovation Suite and Service Broker.
Minimum qualifications

\u2022 B.Tech in Computer Science/IT/ECE

Preferred qualifications

\u2022 Supporting certificates in Remedy

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit YouTube (https://www.youtube.com/user/GenpactLtd) .


About Company

Genpact India
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