He should also be aware of the operating ERP system and have analytical skills to resolve and provide solutions. He should be able to handle shop floor production activities, man management and optimize resource utilization.
Raw material planning as per scheduled sales and orders.
Generation of new requisitions based on inventory and inventory management.
Planning all types of product consumables.
Weekly & monthly planning & execution to meet customer requirements through utilization of manufacturing facility in a more effective manner.
Preparing daily load plan for all machines.
Update daily status for schedules and plans vs actual reports.
Job order generation & monitoring through ERP + Delivery rating.
Coordination and managing dispatch related activity.
Customer order commitment, coordination and management.
Overall operations and shop floor activity monitoring and control.
Do forecast review and advance planning and long term planning.
Recruitment,Induction, Training & Development, Motivation, Manpower planning, Team Leader, KRA, KPI, Salary Calculations, Leave Management, Performance Review, Performance Appraisal, Full and Final Settlement FNFS
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases