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Assistant Manager- Process Excellence

Keywords / Skills : Six Sigma Certified, Quality Assurance, Process Improvement Initiatives, Black Belt, Green Belt, Process Excellence, Lean, Operations, Quality Tools, Quality Control

Posted: 2018-09-07

Customer Service/Call Centre/BPO
Process/ Work Flow Analyst
Posted On
7th Sep 2018
Job Ref code
Job Description

Warm Greeting from 2COMS

Position Overview

-Assistant Manager Process Excellence will be part of the quality and process improvement initiatives in accordance with the client and company requirements.
-The role will also provide an atmosphere of operations excellence across the processes by ensuring a stable and predictable environment
-The role requires experience in working in a cross functional environment and driving change and innovation culture effectively

Primary Responsibilities

-Assess current processes by performing gap analysis
-Quantify and report the gaps to prioritize the gaps with higher business impact.
-Implement corrective action plans and monitor the effectiveness of the solutions on an ongoing basis.
-Understands BSC and drives the culture of quantitative management cross functionally
-Drive smooth transition of new projects or initiatives through internal transition framework
-Identify and develop key metrics that provide data on quality and process performance and help identify process improvement opportunities
-Prepares and reports quality control dashboards
-Baseline the capabilities of the current processes
-Regularly updates and maintains a repository of process maps
-Perform time and motion studies
-Drive the innovation/idea generation program
-Identify and drive the key process improvement projects using six sigma/Lean methodologies.
-Design MIS Reporting and Dashboards, Standardizing reporting process and formats.
-Training the operations team on problem solving and quality concepts.

-Candidate must have a graduate degree


-Should have 4 to 5 Years of experience in driving the quality control ,quality assurance and process improvement initiatives in a cross functional environment
-Knows how to obtain and use data, and comfortable with statistical concepts
-Training experience in quality tools
-Six Sigma Certification is must - Green Belt /Black Belt preferred.
-Exposure or knowledge of BPM, ISO, CMMI etc. will be an added advantage

Skills & Personal Attributes
-Excellent command on English language.
-Individual should have strong analytical, problem solving, people management and influencing skills
-Excellent command on MS Excel, Word, PowerPoint and Visio.

Reporting Relationship
Position reports to Manager Process Excellence

Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. Leading Staffing & Recruitment Agency , with over 2500+ employees
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