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Assistant Manager - Pathfinder Role

Keywords / Skills : Assistant Manager , PathfinderHiring, forecasting EWS, managing Attritions, People handling, Forecasting, EMS closure , Visual Management

Posted: 2019-09-16

Industry
ITES/BPO
Function
IT
Role
Customer Service Executive (Voice)
Posted On
16th Sep 2019
Job Ref code
HMS002679
Job Description
Job Description :

Inviting applications for the role of AM, Pathfinder

In this role, you will be responsible for reviewing/performing reconciliation, posting journals and month end task. You will be handling a large team of 30-40 FTEs and will be responsible for Hiring, forecasting EWS, managing Attritions, conducting One-o-Ones, Career planning and other people related activities as a Pathfinder.
. Lead weekly/monthly people governance calls with clients
. Lead and mentor the team
. Provides measurable feedback to team members and suggestions for improved performance
. People handling (Larger team of 30-40 FTEs)
. Forecasting & hiring of new members
. Managing redeployment pool
. EMS closure
. Conducting One-o-Ones
. Visual Management (People related)
. On/Off boarding from IT
. Floor compliance owner
. Managing people related data & sharing with business stakeholder

. Commerce Graduate
. Excellent client interaction skills
. Strong internal customer influence and change management skills
. Excellent written and oral communication skills
. Lean and six sigma oriented thought process

. B.com Graduate
. Good hands on in excel
. Presentation skills
. Problem solving & decision making ability
. Strong project management skills


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit (https://www.youtube.com/user/GenpactLtd) .



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