It is specializes in biotechnology and manufactures a host of eco-friendly products for the use of agriculture and had been recognized and certified by State/Central Government and other noble institutions and organizations. For over two decades it has relentlessly advocated the use of bio products in farming; the position that has found its representation in many of the recent government initiatives to promote organic farming in India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases