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Assistant Manager /Manage Training

Keywords / Skills : Training Manager, skill enhancement

4 - 7 years
Posted: 2019-04-03

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
IT
Role
Training Manager
Voice & Accent Trainer
Soft Skills Trainer
Posted On
3rd Apr 2019
Job Description
Designation Assistant Manager / Manager Training

Experience 5+ Years

Qualification Any Graduate

Job Location Thane

Position Vacant 1

Shift Timing : Night Shift

Compensation Best Industry Standards 

Job Profile
Training Lead" mean the Consultant's Personnel providing the Service(s) of coordinating

ongoing training requirements for every Tier 1 Analyst, Tier2 Analyst, potential candidates,

and other identified Consultant Personnel. The Training Lead Deliverable(s) will include:

Develop and share group and individual training plans for all Consultant

Personnel (including Trainees)), o Training plans will identify a forecast for each

skill per team for three (3) months

o A training plan includes the following training details: Mew onboarding, new

technology, and any training requests for trainers to provide.

• Align training plans with the I support-training curriculum and Learning Management System (LMS).

• Schedule, coordinate, and monitor training (on-boarding, skill enhancement, soft-skill and cross-skills

   trainings) 
• Manage training records and skills matrix for all Consultant Personnel

• Coordinate development and management of Consultant's internal training content 

Technical Skills
Excellent Communication skills.

Should be managing a team and should have experience in interacting with international customers. Should have worked in an international BPO for minimum 2 years

Good spoken and written English



About Company

Indian multinational that provides IT services and solutions in areas like GIS, SAP, Internetworking and many more
Presence across the globe with multiple offices in USA & India and R&D center in Thane, Maharashtra
CyberTech (CYBERTE/532173) is a listed company on BSE, profit making, debt free, dividend paying and professionally managed company.Leading organization in GIS Domain
CyberTech has been listed thrice in the INC 500 list of fastest growing companies
Business partnerships with industry leaders like ESRI, SAP, CISCO & MICROSOFT
ISO 9001:2015 & SEI CMMI ML 3 (Dev 1.3) certified Employee strength of 450+ and growing
Challenging assignments, professional working environment, competitive salaries, flexi-working hours, exceptional rewards for deserving employees, cutting-edge technology & work-life balance
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