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Assistant Manager / Deputy Manager Customer Complaints Quality

Keywords / Skills : Service delivery, Root cause analysis, OEM, Poka Yoke, Measurement system analysis, Customer complaints, Continuous improvement, Automotive, Six sigma

9 - 13 years
Posted: 2019-07-18


Quality Assurance/ Control
Quality Assurance/ Control
Posted On
18th Jul 2019
Job Ref code
Job Description
Job Description:

    Roles and responsibilities9 plus yrs.

    Any Specific Industry: Tier 1 and Tier 2 (Automotive firm) / Automobile Manufacturing

    CTC up to 8.5 Lac for AM & 11 Lac for DM

    Skills & Competencies:


    1. QC Tools (7QC, 5W, 2H Methodologies, Quality Circle

    2. Gemba Approach

    3. Root Cause Analysis

    Generic: Good communication skills.

    Areas of Expertise:

    1. Customer complaint communication, Containment, Follow corrective action.

    2. Exposure to rubber mixing & moulding process.

    3. Managing & ensuring adherence to quality assurance programs in the organization and suggesting improvements for achieving the targets.

    4. Developing long-term partnership with Customers, managing Customers expectation to ensure meeting of service, delivery and quality norms.

    5. Respond to customer complaints putting in containment actions, Customer PPM &

    Customer Portal Management, full analysis, poka-yokes (error proofing) , and implementing short-term and long-term countermeasures.

    6. Manage and coordinate customer PPM (Parts per Million) , cost recovery and supplier warranty indicators.

    7. Support Validation and re validation process.

    8. Develop, recommend and monitor corrective and preventive actions

    9. Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing) , and Measurement System Analysis.

    10. Containment & analysis with other department.


About Company

T & A Solutions T & A Info Solutions is an offshore software outsourcing company from India offering software development services to Worldwide. We have specialised in providing Offshore development services exclusively for Shipping / Marine industry. Our offshore software outsourcing services and solutions are designed with a focus on secure, scalable, expandable and reliable business systems. We provide high quality services at low costs to our esteem Clients.
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