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Assistant Manager - CRM ( Revenue Generation)

Keywords / Skills : CRM, MIS Reports, Management Information System, MIS Reporting, MS Excel Knowledge, banking relation , Banking, innovation strategy , Documentation, Documentation executive, cordinate internal department , mangement , Supervisor

3 - 4 years
Posted: 2019-05-13

Nationality
India
Industry
Real Estate
Function
Construction
Real Estate
Role
Management Trainee
Other Real Estate - CRM
Education
Any graduate
Salary
4.00 - 4.20 lacs
Posted On
13th May 2019
Job Description
Job Responsibility 
1. Achieve revenue realisation targets

2. Develop/maintain Banking relationship

3. Maintaining/tracking closely MIS Reports

4. Create innovative strategies/plan for faster collections

5. Primary touch point for customers. Enhancing customer satisfaction and experience

6. Keeping the track of all post sales documentation, Allotment Letter, Builder Buyer Agreement, Demands / Reminders, 7.Collection of payments, Payment Receipts, Interest Calculation for the delay in payments.

8. Handling Possession, Registry, Transfers, Cancellation, Ownership change etc. and taking care of all bank loan related 9.Documents like TPA, PTM and NOC. 
10. Coordinating and following up with the internal department (Marketing, Accounts, Planning & Eng., Sales and site offices) in order to close the customer complaints & other requirements.

11.Team hiring and management

12. Managing grievances through the effective administration and proper follow-up of the enquiry logs and adequate escalation of unresolved customer problems.

13. Leading or supervising the Pre Sales Team who is responsible for Telecalling/cold calling activities .

Job Skill 

1. communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals;

2. listening skills, to understand exactly what customers require;

problem-solving skills;

3. confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;

4. motivational skills and an ability to supervise and lead a team of customer service assistants;

5. creative thinking, to be able to come up with new ideas to improve customer service standards;

6. an ability to work well under pressure;

7. organizational and planning skills to develop customer services policies;

8. good personal presentation, especially when working with customers face to face;

9. good drafting skills



About Company

Brand Invent is a professionally managed organization providing Human resource
services to various corporate clients within India. We take pride in introducing ourselves
as one of the fast growing and the most trusted business partner of some very affluent
corporate companies where we were able to place brilliant candidates in the shortest
possible time.
Our sound human resource practices enable us in speeding up the recruitment process
which takes care of the need and requirement of employers and the job seekers.
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