Implements the marketing communication strategy to support marketing plan
Build and maintain consistent brand messaging, voice, and tone across all communication channels, Ongoing development of new ideas, creative concepts for online/offline brand storytelling.
Develop content marketing strategies for acquisition of new customers and engage existing base.
Write conceptualized and creative content for website, social media, blogs, articles, marketing collateral, Landing Pages, creative copy, use cases, case studies, infographics, newsletters, promotional e mailers, audio and video scripts etc.
Explore and analyze product information from various sources to craft product descriptions to enhance customer search and select process
Develop content calendar, planning and execution of all social media campaigns on Facebook, twitter, LinkedIn, Instagram etc., website blog and email campaigns.
Responsible for developing content which is search engine friendly, in coordination with Designers, SEO specialists, developers and Key marketing team members.
Writing, tweaking, editing, proofreading and producing grammatically error free and interesting content pieces.
Support marketing & sales team in creating new business presentations, proposals and marketing material for use by sales personnel
Good/Excellent with Presentations/Excel sheets – Analysis.
Experience in Healthcare/ Tele Medicine/ Digital Healthcare industry would be preferred.
DocOnline is a brand that provides quick online doctor consultation for all. Healthcare reach has always been a challenge across the globe and especially in India. We understood Healthcare accessibility and affordability should be one of the basic tenets available to all human beings. This needs to be simple, transparent and trustworthy. DocOnline as an idea was built on this!
Our Objectives are to ensure Healthcare accessibility to consumers, which is simple, transparent and available anytime/anywhere.
To contribute to health and well-being of every patient by providing the best Healthcare services while redefining the Patient – Doctor interaction delivered on digital technology platform and processes, so that people live happier, healthier and lead more productive lives. Doconline aspires to achieve the following within 3 Years of its inception -
Be amongst Top 3 Healthcare service providers in South East Asia Touching 2 million plus lives We aim to provide disruptive Healthcare which is affordable & accessible!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases