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Asset & Config Management Analyst

Keywords / Skills : Asset & Config Management Analyst

0 - 1 years
Posted: 2019-08-12

IT/Computers - Software
Software Engineer/ Programmer
Posted On
12th Aug 2019
Job Ref code
Job Description

Job Description

Job Description :

Mandatory Key Skills Needed
  • Should have worked in Asset and Configuration Management (Operations)
  • Managed Configuration Items (CIs) lifecycle in CMDB (Preferably in ServiceNow)
  • Managed CI to CI relationship in CMDB
  • Should have good MS Excel knowledge
  • Sound knowledge of MS Access is preferred

Desirable Skils
  • Receive, analyse, query and process request for addition, modification, archiving of CIs
  • Analyse data, and query with asset and CI owners where data is unclear, incomplete or discordant
  • Review current data held in CMDB and propose / execute data cleanse according to Naming Convention and Data Model
  • Translate data from different sources into CMDB standardized format and in accordance with Data Models
  • Ensuring the software asset management data management process and policy supports maintaining a licence compliant position
  • Review the requests for the centralised purchasing of software within agreed SLA's
  • Execute bulk upload of data according to standards, principle and CMDB tool restriction
  • Maintain the Configuration & Asset data, managing Configuration Management activities to assist the other ITIL disciplines
  • Provide input in creation and update of Configuration & Asset policy, processes, procedures and work instructions
  • Review wherever possible any additional automation potentials
  • Review and provide input on all exceptions & variations to standard of SACM process
  • Ensuring data accuracy within the AMDB/CMDB; provides proactive information across all SABMiller processes to ensure all information is 100% accurate
  • Build and maintain stakeholder relationships across all relevant Service Towers both SABMiller and Vendor staff to promote and enhance the value of Asset Management and the CMDB
  • Manage and maintain service models
Support the drive for accuracy of the CMDB to achieve SLA targets

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