RT-Medibus Technologies Private Limited (Computing Platform ('bus') integrating information needs of medical practice and Healthcare) incorporated in 2009 with corporate office and development center in Chennai. RT- MediBus is built on the vision that health care will increasingly turn patient Centric, and transcend the 'brick and mortar' boundaries of hospitals and clinics; health information management will need to be event and message based rather than work-flow based an advanced Healthcare management solution company engaged in providing web-based solutions on Health Information System. The solutions will cover a set of integrated applications (EMR, HIMS, LIMS) and tools enable you to capture, analyze and manage information.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases