Strong technical skills in .Net, C#, VB, SQL Server 2008, Oracle, AJAX, Web Services. Strong English reading and writing communication skills, with an ability to express and understand complex technical concepts. Strong analytical, problem-solving, and conceptual skills. Ability to work in teams and has strong interpersonal skills. Ability to work under pressure and meet tight deadlines. Ability to deal with clients and travel to project sites. Possess good organizational skills. Demonstrated ability to lead a moderate group of software engineers and also able to work independently. Ability to anticipate potential problems, determine and implement solutions.
Interested candidate can send their updated cv on [HIDDEN TEXT]. Thanks & Regards Gayatri M PES HR Services 022-49856824
PES HR SERVICES IS A RECRUITMENT AND STAFFING COMPANY BUILT ON TRUST. THE COMPANY SERVICES SENIOR AND MID LEVEL POSITIONS ACROSS VERTICALS OF AEROSPACE, OIL AND GAS, FINANCE, INFORMATION TECHNOLOGY, EDUCATION AND OTHER AREAS. WE HAVE A TEAM OF 35 RECRUITMENT PROFESSIONALS BASED OUT OF OUR OFFICES IN MUMBAI. WE HAVE HANDLED ASSIGNMENTS PAN INDIA AND ACROSS THE WORLD.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases