Rose IT Solutions Pvt. Ltd. (RITS) is the offshore engine of the U.S.-based company, Rose International. Founded in 1993, Rose International is a leader in providing information technology and business services to corporations and government agencies in the US. Rose, a certified MBE/WBE and employee-owned company, provides its customers with leading-edge technologies and a practical approach to solving their business problems.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases