Param Info Computer Services Private Limited, a global leader in providing Consulting IT services, Development; believes that continuous process innovation is a key driving force for company’s growth. Established and having its presence in USA, Middle East, Hyderabad, looking to expand its team towards fulfilling the expectation of the customers.Currently Param Info is seeking for enthusiastic candidate who has good exposure. Be part of our rewarding. It is a product based company. located in Hyderabad Note: This is not Contract (or) Payroll
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases