IraSys is a rapidly growing software Development Company with proven track-record providing application development services, technology consulting to the clients worldwide. Started in the year 2013, IraSys is a software development company with 30+ highly skilled IT experts catering result-oriented and cost-effective solutions to startups & SMEs all across the globe. Being a premium service provider, IraSys holds the trust of over 200 clients across diverse business verticals. For auxiliary information, kindly visit www.irasys.biz
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases