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ARIBA Administrator

Keywords / Skills : ARIBA Administrator, L1 Help Desk ARIBA Support, Ariba Sourcing process management, User/ Vendor management, System Management, Master Data Management, Requisition , RFQ, purchase orders, and invoices

Posted: 2019-10-20

Industry
IT/Computers - Software
Function
IT
Role
Customer Service Executive (Voice)
Posted On
20th Oct 2019
Job Ref code
JPC027903
Job Description
Job Description :

Job Description: ARIBA Administrator and L1 Help Desk ARIBA Support

Ideally a junior resource with 3-4 years of experience

§ Active Role as it relates to PR to PO Process

§ Ariba Sourcing process management, User/ Vendor management

§ Core administration, of the Sourcing solution to meet need of business as well as working with the IT team on the technical solution approach regarding master data interfaces.

§ System Management – Testing and Troubleshooting.

§ Master Data Management / Integrations.

§ Scheduled Reporting.

§ Benefits tracking.

§ Experience as a liaison between the users and the IT team; ability to explain business issues and liaise with the IT team when required to correct the issue; experience developing use cases in a fast-paced dynamic environment.

§ Closely align with purchase teams to drive early procurement system penetration (requisition to PO). Develop a complete understanding of divisional teams’ requirements and provide support to meet the end user’s needs.

§ Ariba Sourcing integrated faced with ECC. Complete understanding of the interface process between the ERP systems and Ariba.

§ Strong skills in critical thinking and analysis, verbal and written communications, and interpersonal interactions (e.g., collaborating, conflict management, consulting, etc.).

§ Strong organizational, analytical and problem solving skills; demonstrated ability to think about business problems in new ways and clarify key issues in complex situations

§ Ability to comprehend, analyze, and interpret complex business issues.

§ Self-motivated and able to thrive in an extremely fast-paced and changing environment

o Ability to drive change across the enterprise and proactive approach to problem solving.

o Ability to think strategically and improve the long term road map / strategy to support business objectives.

o Strong influencing & interpersonal skills.

o Strong business and financial acumen and successfully identify / address ambiguity

§ Provide direct technical assistance with customers via phone

§ Own and manage concurrent Service Requests in a ticketing system

§ Provide ongoing and timely communication to customers regarding the status of their requests

§ Troubleshoot customer issues to resolution

§ Create internal/external content for SAP Ariba's User/Vendor Community and internal knowledgebase

§ Collaborate with and develop strong working relationships with cross-functional, global teams

§ Provide on-call support during evenings and weekends as required by a rotational schedule

§ Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible

§ All other duties as assigned

§ Knowledge of business processes and transactions such as Requisition , RFQ, purchase orders, and invoices

§ Exceptional written and oral communication skills; ability to listen and work with Vendors/ Users in real-time

§ Effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction

§ Proven ability to manage multiple tasks or projects with changing priorities

§ Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds

§ Thrive in a fast-paced environment

Ability to work cross-culturally
Key Skills: ARIBA Administrator and L1 Help Desk ARIBA Support

Ideally a junior resource with 3-4 years of experience

§ Active Role as it relates to PR to PO Process

§ Ariba Sourcing process management, User/ Vendor management

§ Core administration, of the Sourcing solution to meet need of business as well as working with the IT team on the technical solution approach regarding master data interfaces.

§ System Management – Testing and Troubleshooting.

§ Master Data Management / Integrations.

§ Scheduled Reporting.

§ Benefits tracking.

§ Experience as a liaison between the users and the IT team; ability to explain business issues and liaise with the IT team when required to correct the issue; experience developing use cases in a fast-paced dynamic environment.

§ Closely align with purchase teams to drive early procurement system penetration (requisition to PO). Develop a complete understanding of divisional teams’ requirements and provide support to meet the end user’s needs.

§ Ariba Sourcing integrated faced with ECC. Complete understanding of the interface process between the ERP systems and Ariba.

§ Strong skills in critical thinking and analysis, verbal and written communications, and interpersonal interactions (e.g., collaborating, conflict management, consulting, etc.).

§ Strong organizational, analytical and problem solving skills; demonstrated ability to think about business problems in new ways and clarify key issues in complex situations

§ Ability to comprehend, analyze, and interpret complex business issues.

§ Self-motivated and able to thrive in an extremely fast-paced and changing environment

o Ability to drive change across the enterprise and proactive approach to problem solving.

o Ability to think strategically and improve the long term road map / strategy to support business objectives.

o Strong influencing & interpersonal skills.

o Strong business and financial acumen and successfully identify / address ambiguity

§ Provide direct technical assistance with customers via phone

§ Own and manage concurrent Service Requests in a ticketing system

§ Provide ongoing and timely communication to customers regarding the status of their requests

§ Troubleshoot customer issues to resolution

§ Create internal/external content for SAP Ariba's User/Vendor Community and internal knowledgebase

§ Collaborate with and develop strong working relationships with cross-functional, global teams

§ Provide on-call support during evenings and weekends as required by a rotational schedule

§ Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible

§ All other duties as assigned

§ Knowledge of business processes and transactions such as Requisition , RFQ, purchase orders, and invoices

§ Exceptional written and oral communication skills; ability to listen and work with Vendors/ Users in real-time

§ Effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction

§ Proven ability to manage multiple tasks or projects with changing priorities

§ Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds

§ Thrive in a fast-paced environment

Ability to work cross-culturally

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