Proliant Tecsol Pvt Ltd, is partner in Human Capital Management and committed to offering people and people related services with a view to enhance Human Talent in the organizations and hence resulting in overall organizational growth at large. We specialize in Middle to Senior Level search assignments for clients, including Multinational Corporations, Mid-cap and Start up companies. Our Endeavour to provide quality service limits our scope of interaction to a few reputed companies per domain. Our clients depend on us for highly skilled talent and our candidates look to us for the most rewarding employment opportunities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases