About Us : We at Vitasta Consulting Pvt. Ltd are servicing the talent acquisition needs for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
About Company : Our Client is a Non- Banking Financial Company (NBFC) which provides Wholesale and Retail lending solutions to Corporate and Retail customers respectively across geographies and businesses. Our Client's portfolio of products on the retail side include Loan Against Shares, Loan Against Mutual Funds, Fixed Deposits and Bonds, Margin Trade Funding, Employee Stock Option Financing, Loan Against Property and IPO Financing.
Roles and Responsibility :
Job Title: Area Sales Manager (Manager/ Senior Manager/ AVP) Job Location: Mumbai Department: Consumer Product Finance Education Qualifications: Any Graduate/ MBA/ PG Key Relationships: Dealers and Merchants No. of Direct Reports (if applicable): 7-8 Sales Managers Team Size: Around 100
Required Experience: 4-8 years experience of relevant experience
Job Description: Achieve sourcing targets for Consumer Product Finance (CPF) loans from all retail formats in the assigned area. Manage key relationships with merchants & dealers along with Key Account Managers. Ensure resource productivity targets are met consistently. Manage large sales teams consisting of Sales Managers and Sales Officers. Manage sales process compliance at an Area level. Manage administration for area level offices. Key Result Areas (Job Responsibilities): Strategize, plan and execute the acquisition plan for the area as per AOP. Responsible for developing & driving sales productivity for the Sales area. Achieve POS opening targets at large/ Medium/ Small stores & Key Accounts/ LFR. Liaise with relevant departments to get information support to sales team to ensure sales teams exceed the target. Conduct regular and detailed business reviews with team, to ensure business strategies are executed. Measure the productivity and efficiency level of sales team closely and initiate corrective action Understand competitive landscape and market dynamics and provide necessary feedback to the product team Responsible for the quality / risk of business acquired/portfolio within the sales area. Initiate and drive process improvement measures to ensure better productivity and superior customer experience Recruitment and training of sales teams Provide support to the collections team
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases