Company Profile –B&B Specialities India Pvt was established in 1997 and now a leading manufacturer of Polycarboxylate Ether , PC & SNF Based Concrete Admixtures and complete range of Construction Chemicals in India. The core portfolio comprises of Sealants, Admixtures & Waterproofing Chemicals to provide best solutions for construction Industry. B&B Specialities Pvt . Ltd specializes in construction chemicals offering innovative and highly-effective solutions in waterproofing, concrete repair, floor coatings, for pre and post construction.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases