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AR Collection Specialist - Bangalore

Keywords / Skills : production planning, production management, manpower planning, FMEA, PPAP, APQP

3 - 5 years
Posted: 2019-10-12

Customer Service Executive (Voice)
Posted On
12th Oct 2019
Job Ref code
Job Description

Job Description

About Us :
We at Vitasta Consulting Pvt. Ltd is servicing the talent acquisition needs for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.

About Company :
Our Client is a global medical device company with industry-leading innovative products. They want to help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

Roles and Responsibility :

Position: AR Collection Specialist
Location: Bangalore
Note: This is contractual position, but extendable
To support our growth and expansion plans in India, we are looking for an AR Collection Specialist to join the fast paced, dynamic finance team. The AR Specialist is responsible for Collections and overall AR management to ensure timely payments by our customers.
This position will report to Finance Manager.
AR Management
  • Manage outstanding and overdue receivables and minimize the risk of non-receivable accounts.
  • Daily onsite contact with customers based on the latest available A/R aging list, with an objective to make sure proper actions for problem solving are taken by contacting the right persons.
  • Interact and co-ordinate with sales and distributors on collection matters.
  • Maintain good customer relationship while driving collections.
  • Ensure up to date and correct input and output of call register with comments from Customers in the accounting system.
  • Support and work with internal counterparts on cash application of customer payments to ensure timely update of AR aging.
  • Ensuring customers are aware of all Aligns payment systems; bank transfers with local bank accounts where available, checks, and credit card agreements.
  • Make proposal for customers to be put on Credit Hold in line with the Terms and Conditions of Align Technology.
  • Demonstrate think customers attitude.
  • Liaise with internal counterparts on billing and collection related issues.
  • Prepare and propose for approval payment plans to customer and credit management.
  • Regular reporting to relevant stakeholders on the AR status and issues.

  • Deliver any ad hoc reports for business needs.

    The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • B. Com from a reputed university
  • Overall experience with at least 3 to 5 years of relevant experience in Invoicing, Credit Control and AR Collections.
  • Working experience in a multinational company environment preferred, with the ability to operate in diverse cultures.
  • Able to work with customers in an assertive but pleasant demeanor, with a high level of independence.
  • Ability to work with distributors and sales team effectively and manage AR collections.
  • Customer facing experience and be able to have effective conversations with end customers.
  • Able to work effectively in a fast-paced growing organization.
  • Flexible and able to work in a changing environment.
  • Ability to work cooperatively and collaboratively with all levels of employees, management as well as external customers.
  • Proactive, meticulous and a good team player.
  • Strong verbal, written communication skills, and interpersonal skills to provide good business partnering support with a customer service focus.
  • Acts with integrity and objectivity and high standards of accountability.
  • Good time management skills and ability to meet assigned deadlines in a fast pace working environment.
  • Highly detailed, result oriented and organized in work.
  • Have a positive work attitude including willing to work some longer hours and weekends during peak periods.
  • Self-motivated to learn new concepts and participate in new projects.

  • Fluent in English (and preferably Hindi) verbally and writing is mandatory
  • Good Communicational skills (writing, oral, & presentation)
  • Strong systems skills with prior experience of Finance ERP system. Working knowledge of SAP will be an advantage.

  • Proficiency in Microsoft Office Applications, Advanced Excel skills with the ability to work with lookups and pivot tables

    Normal work hours Monday Friday 830am to 530pm, based in Bangalore. Majority of the time to be spent in the field to conduct collection activities.

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