As a young organization, started in a humble way and building collectively towards achieving our vision with your support
Our services are like the fisherman who screens the long stretch of sea for the right Oyster to get his treasure of Pearl, we are here for you to screen the ocean of candidates to find the exact person (The Pearl) in a more to support and celebrate his successful recruitment.
This makes our Company, the fastest growing HR Services Company in India with market leading growth. At Oyster Pearl the team is committed for delivery, we being customer centric, all our solutions are on built around 3E's providing a competitive pricing and state of the art delivery to all our customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases