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Apps Service Delivery Manager-Arabic

Keywords / Skills : Project Management , Application Service Delivery , Oracle Applications , SLA Management , IT processes and change management process

6 - 8 years
Posted: 2019-09-06

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
6th Sep 2019
Job Ref code
10836
Job Description
Job Descriptions:
  • Management of an IT Service Delivery team to deliver services to Clients as per agreed contract.

  • Experience in Oracle products and services
    Ensure SLAs are achieved and client expectations are met (or exceeded).
    Build services relationships with clients.
    Establish key performance indicators for tracking service performance and optimization.
    Ensure quality and profitable services are performed to the agreed SLA.
    Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
    Provide reports to an agreed schedule (or on request), including management and account performance reports.
    Conduct client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
    Works with Product, Development and Change Management teams to ensure effective support transition for new products and features.
    Candidates with Arabic as their first language will be given preference.
    Candidates must be well versed in handling government clients.

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