● Contribute to financial self-sufficiency for Client by enrolling supporters. ● Responsible for the conversion rates and targeted Income. ● Target on increasing sign –ups from Client’s Supporters. ● Facilitate and achieve agreed upon individual and team targets for supporter appointments in your city. ● Ensure that all supporter information is properly entered in sign up and mandate sheets. ● Ensure that the diverse views and perceptions of the people at large are held with respect. ● Ensure regular reporting schedules and meetings with your Line Manager. ● Influence public perception regarding the environment through various communicative methods. ● Maintain and update reports and records. ● Ensure appointments of various geographical location in the city are completed on committed timelines.
Direct Dialogue Initiatives India aims to provide ethical fundraising and public engagement services to civil society organizations in the development sector. We strive to support environmental and social justice organizations by engaging citizens in direct dialogue on issues that affect them.
Direct Dialogue Initiatives India currently has offices in seven cities – Bengaluru, Chennai, Hyderabad, Mumbai, Pune, Delhi, and Kolkata.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases