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Application Support/Technical Support/L1 Support

Keywords / Skills : L1 Support, Level 1 Support, Production Support, Technical Support

2 - 4 years
Posted: 2018-11-06

Industry
IT/ Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Technical Support Engineer
Posted On
6th Nov 2018
Job Description
Position: L1 Support Engineer

Location: Hyderabad

Duration: Permanent

Experience: 2-4 years

Job description:

We are looking for a bright Support Engineer to provide enterprise level technical support to our customers. This technician will provide

support via phone, web, email, chat and other channels as required. A background in engineering or IT support is required.

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide prompt and accurate feedback to customers

• Ensure proper recording and closure of all issues

• Prepare accurate and timely reports

• Document knowledge in the form of knowledge base tech notes and articles

Requirements

• BS degree in Information Technology, Computer Science or equivalent

• Proven working experience in enterprise technical support, IT support or as a technical engineer

• Basic knowledge of Salesforce.

• Strong problem-solving skills

• Excellent client-facing skills

• Excellent written and verbal communication skills

About Company

RecPro Solutions is one stop solution for all you're Staffing Needs. We give Professional Services that incorporates Technology Consulting, Staffing Solutions and Corporate Training.
We offer particular services that are intended to enhance what the customer is as of now accomplishing for enlisting, or work with an organization's selection representatives to accomplish increasingly and help them improve.
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