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Application Support Engineer ( .Net Development Cum Support, Sql Query)

Keywords / Skills : .Net, Windows Application, T SQL, SQL Server, IIS

3 - 7 years
Posted: 2019-02-13

Entertainment/ Media/ Publishing
Software Engineer/ Programmer
Technical Support Engineer
Posted On
13th Feb 2019
Job Description
Responsibilities and Duties

● Utilize strong technical aptitude on a daily basis with experience in Windows Based Operating Systems, SQL Server, and IIS

● Monitor Clients live environment to drive improvements and to ensure platform availability and performance

● Identify and remediate failed transactions and real-time processing events

● Participate in an on-call rotation with other team members

● Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate engineering resources as needed to drive incident and problem management.

● Create and drive permanent solutions and improvements after root cause is identified

● Identify opportunities for automation and operational efficiencies

● Ensure support readiness prior to the deployment of any change to the production environment

● Customer service orientation is key. On a daily basis you will collaborate with internal business partners, engineering teams, and other technology professionals

● Create and share technical knowledge documentation

● Provide release support for code deployments

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