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Application Support Engineer at XL Dynamics India Pvt. Ltd.

Keywords / Skills : Application Support, application management, application software support, Coding, java programs, SQL programs, Troubleshooting Skills, Java, SQL

1 - 5 years
Posted: 2019-03-14

Job Description
This position is open for male candidates who are willing to work in Night shift. 

Key Responsibilities:
  • Provide first level Technical Support to the clients in USA. 
  • Troubleshoot application login, user profile set up and software related issues. 
  • Troubleshoot issues/queries raised by operational teams related to application. 
  • Manage issue resolution by providing solution from a remote location or by accessing the user’s desktop. 
  • Record escalation from employees and notify Development and QC team for required changes in application. 
  • RCA documentation and Issue resolution documentation.
  • 1-5 years of experience in Technical/Application support position. 
  • Knowledge about Software testing will be an added advantage.
  • Should be good in MS Office tools and documentation. 
  • Excellent verbal and written communication skills.
  • Should be able to exercise judgement within procedures and practices to determine appropriate action. 
  • Should be able to manage and prioritize multiple work requirements to meet deadlines. 
  • Should be self-managed, responsive and dedicated to customer support. 
  • Should be able to work independently and in a team environment.
  • Should have good grasping of new technology.
Job Shift: Night 

Experience: 1-5 Years 

Education: B.E/B.Tech/BCA/MCA/M.Tech in Computers/IT

Job Location: Navi Mumbai 

Salary Range: INR 3,00,000 - 6,00,000 P.A.
  • Salary will not be a constraint for the right candidate and it may vary based on experience and skill set. 

Please find below all the details for the recruitment drive:

Date of Interview: 13th May, 2019 to 26th May, 2019.

Timings: 10:00 AM to 11:00 AM
(Late entrants would not be entertained)

Please find the recruitment center below for walk in: 

Navi Mumbai Recruitment Center:
Venue : XL Dynamics India Pvt. Ltd.
Rupa Solitaire,
Unit no. 118(1st Floor),
Building No. A-1, Sector 1,
Millennium Business Park,
Mahape, Navi Mumbai - 400 710

Please Note:
  • We are not looking for hardware and network/IT support engineers for this position. 
  • B.Sc-IT/BCA/MCA/B.E/B.Tech/M.Tech freshers are not eligible. 
  • This opening is only for male candidates willing to work in Night shifts. 
  • We do not have rotational shifts. 
  • We welcome candidates based out of Mumbai. Initial relocation support in the form of travel and accommodation reimbursement will be provided to candidates who have been offered employment, as per the company policy. 
  • The complete recruitment process may take the entire day; candidates are therefore requested to plan out their schedule accordingly. 
  • Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.
  • Candidates with notice period of more than 60 days (non-negotiable), are requested not to apply.

To Carry: 
1) 1 Hard copy of your updated resume.
2) 1 Recent passport photograph.
3) 1 Pen.
4) Candidates must carry their Identity cards.
5) Experienced candidates are requested to carry their last three month's salary slips.

PS: No prior appointment or scheduling is required. If your candidature fits the profile mentioned above, you may directly Walk in
on any day from Monday to Sunday between 10:00 AM and 11:00 AM. In case you have any queries, please send us an email
at "[HIDDEN TEXT]". Due to immense participation of the candidates at all our Recruitment Centers, we are having huge
volume of phone calls at our office. Hence, we may not be able to attend your call.

About Company

XL Dynamics (India) is a business information services company founded in 2002. We are focused on providing the highest quality financial services to the financial markets, part of diverse portfolio of services.

Being a technology savvy company, we have also developed our integrated technology platform to bring the best of the banking services and innovative financial products. Our experience in financial and banking industry with a blend of technology enables us to provide the most efficient and cost effective services to our customers.
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