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Application Support Analyst

Keywords / Skills : "SQL Queries", Oracle, Sql Server, "Application Support", "Trouble Shooting", windows, ms office, active directory and permission, UNIX scripting , power Shell, VB Script, batch, Autosys /Active, Windows 2003 and 2008 clustering

3 - 7 years
Posted: 2019-02-13

Job Description
We are looking for investment experience candidates.

Role: Application Support Analyst

Location: Hyderabad

Timings – 6:00 am – 3:00 pm


The Support Analyst is one of the most critical roles and to create a loyal client base. Every client, every interaction, every day, the Support Analyst is focused on delivering a stellar service experience. The Support Analyst, reporting to the Client Support Manager, will be responsible for delivering outstanding technical support for dynamic end users and client systems. A commitment to effective communication, quality, attention to detail, and follow through is key to success in this fast-paced role. 


Office Timings – 6:00 am – 3:00 pm

RESPONSIBILITIES

· Deliver a stellar remote end user and systems support experience

· Monitor and manage email and Sales Force queues

· Performance of "health checks" with an attention to quality and detail

· Address anomalies or escalate, as needed

· Quick resolution of cases and/or involvement of the proper teams

· Assist with automation of repetitive tasks and suggest efficiency

· Document support-related solutions and client environments

· Identify repetitive issues for root cause analysis

· Ensure cases exceed client expectations and are within the predefined SLAs.

REQUIREMENTS

· Passion for delivering an outstanding client experience

· Superior written and verbal communication skills

· Confident and friendly phone presence

· Strong troubleshooting and problem solving skills

· Confidence to "Speak Up" and share knowledge, areas of improvement, etc.

· Collaborative, team-player, stays "Cool Under Pressure"

· Ability to provide off-hours on-call support

· Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment.
 
DESIRED / OPTIONAL TECHNICAL SKILLS

· Strong SQL Skills and comfortable with SQL server

· Prior experience in Application Support role

· Windows, MS Office, and common business applications

· Exposure to securities trading industry

· Basic knowledge of Active Directory and permission

· Basic level of UNIX scripting hands on exp is a plus

· Scripting (Power Shell, VB Script, batch)

· Automation Software such as Autosys /Active Batch

· Windows 2003 and 2008 clustering



About Company

Shakapuramu Technologies has been in the service of fulfilling all
intangible needs of composing and staffing solutions to companies at
different levels.
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