Job Description Required Knowledge Areas: Knowledge in SOA Knowledge in Microservices Knowledge in cloud platform and services Knowledge on IoT Skills Experience: 5+ years of experience in Java/J2ee, Spring, hibernate/JPA with oracle/mysql/sql server. 5+ years of experience in web and mobile application development. 3+ years of experience in web service implementation as provider/consumer. 1+ Years experience in creating requirement specification and review.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases