· Working on a full life-cycle implementations of Dynamics AX solutions · · 4-5 yrs of experience in customization and developing reports · Functional and technical requirement gathering and documentation · · Travelling to client sites whenever needed · · Implementation and deployment of AX modules and customizations · · Project scoping and estimation · · Fit-Gap analysis · · Post-live training and support · · Customizing Dynamics AX solution through X++ and MorphX · · Quality Assurance and Testing. Development/Technical Skills · · 4-6 years in Dynamics AX ERP design and implementation · · Dynamics AX Security System setup and administration · · AX User Tools · MorphX · X++ Editor / Debugger · · Experience in Data migration is a plus · · MSSQL Server, SSRS is a plus · · Technical solution description and documentation · · Demonstrated knowledge in system upgrades, integrations and testing. · · Certification in AX programming is a plus · · Ability to analyze and recommend solutions to any technical difficulty in a timely manner.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases