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Keywords / Skills : Appian Support

3 - 6 years
Posted: 2019-11-20

Industry
ITES/BPO
Function
Banking, Insurance & Financial Services
Role
M & A Advisor
Posted On
20th Nov 2019
Job Ref code
124424
Job Description
Job Description :

SUMMARY

Provide prompt and accurate technical support, application and software deployments, training documenting, and product releases while ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).
MINIMUM EDUCATION AND EXPERIENCE

Bachelor’s Degree

5 plus years’ experience deploying, configuring, and troubleshooting Appian platform
5 plus years’ experience deploying, configuring, and troubleshooting MuleSoft platform

Required Knowledge and Experience
Appian support experience
MuleSoft support experience
Operational experience with Change, Incident, and Request Management

Experience in trouble shooting and performance tuning of Appian services
Experience in configuring and supporting MuleSoft integrations with Appian, Databases, and WebLogic SOA/OSB services

Proven analytical and problem-solving skills

Ability to work in a project-based environment with tight dead-lines

Customer focused with dedication to customer satisfaction

Experience with best practice methodologies such as ITIL

Having knowledge on SQL/DB Activities

As part of the Support admin team, provide 24/7 on call support for the various enterprise systems as needed
PREFERRED KNOWLEDGE AND EXPERIENCE

ITIL 3 Certification
Oracle WebLogic Fusion Middleware 11g and 12c support experience
PROJECT DELIVERABLES AND ACTIVITIES
All necessary Validation documentation for the Appian deployments
Support training documentation and peer-to-peer training of support staff
Environment deployments for Dev/Test/Production environments
Release documentation and perform release activities
Post-release support
Production support, including off-hours as needed to ensure service availability
Advanced troubleshooting of Production and non-production issues
Performance analysis and tuning of services
Detailed Monitoring Plan for all Production Servers, Systems, and Services
Key Skill(s)

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