About Deltacubes Technology - Technology Consulting Maximizing your investment in technology requires a grasp of the big picture without losing sight of the smallest details. At RSM, we understand what's required for people, processes and technology to effectively interact so your organization's strategic goals can be met. Technology is instrumental in driving business growth and creating more efficient processes that contribute to increased productivity. We take the time to understand how your business operates, we know how to ask the right questions and we listen, so we can help you solve your business challenges based on the specific needs of your business and industry. By combining technical knowledge and business savvy with our full range of IT services, we're able to assess complex situations, devise effective solutions, and implement them for you quickly and cost effectively. Our technology consulting professionals average 15+ years of technical experience, with deep industry knowledge. We’re well versed in the latest IT solutions and consistently receive industry recognition.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases