PMaps is India’s leading analytics driven Assessment Company involved in job fitment services through unique proprietary algorithm and recommendation engine.
PMaps is pioneer in providing its unique "Assessment Analytics" solutions to leading corporates for "Better Hiring". Our solutions result in 'Better Hiring' through our limited understanding of human minds & appropriate application of psychometric principles and data mining capabilities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases