- Have 4+ years professional experience at a large financial institution - Have a 4 year college degree with outstanding academic credentials - Have previous experience with UAT and regression testing - Have a knowledge of testing life cycle - Have excellent time management skills and ability to execute tasks within tight deadlines - Have excellent analytical, oral and written communication skills - Have excellent interpersonal skills necessary to work effectively with colleagues - Have the ability to facilitate meetings among stakeholders with diverse points of view - Be certified as an Anti-Money Laundering Specialist by ACAMS or equivalent AML certification/license – or certification within 15 months of hireSkill Set:
- Knowledge of˾xperience in Client Onboarding, AML and KYC preferred - Advanced knowledge and experience using Excel and ALM strongly preferred - Self-motivated team player - Detail-oriented - Ability to research and resolve issues independently while working across teams to acquire information - Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases