Manage the Application Fraud activity for West/Gujarat to identify and prevent application frauds.
Ensuring timely investigations of all fraud cases detected; preparation of case sheets on cases investigated for presentation to the Fraud Loss Approval Committee.
To carry out fraud investigations on suspected fraudulent, criminal and other security breach activities as detected or reported for West locations, providing an independent investigation report for management and represent the bank in any related police and court proceedings.
Ensure that fraud investigation is carried out timely on all cases referred to the West locations and necessary approval/decision is taken on each within a stipulated Turnaround Time.
Liaise and work with law enforcement agencies, professionals and commercial organizations in this field of expertise.
Liaison and maintenance of effective communication with Police, Government authorities and external fraud investigators to collate and share intelligence as appropriate, and to ensure that senior management is kept abreast for West, of the most up to date information/intelligence on crime.
Lead investigations on incidents and cases referred to FCU, examining appropriate records and documentation, interviewing all relevant parties internally and externally and reporting findings to management.
Devise Early Warning Mechanism to reduce Fraud Losses.
Ensure audit is done from time-to-time, of the vendor.
, Desired Profile
Should be a Graduate with a good command over writing & speaking English ,
Any relevant qualifications (LLb. / PGDBM) would have an added impetus.
Working knowledge of Computers (Word / XL / Power Point).
Outstanding analytical / presentation skills.
Quick learner of new systems / technology.
The incumbent should be able to confidently interact with Customers / 3rd party / internal or external employees and Law Enforcement Authority to get the desired resolution.
Should be very good at vendor management.
Reference ID - GH/BFSI/JC//19122018//80529/AM/ Manager - Investigations ,
GlobalHunt is an premier executive recruitment and selection services company providing wide range services to companies. Our services are available over a wide geographical area that spans across Asia Pacific, Africa, Europe and American markets, making us one of the leading HR firms.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases