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Airport Ground Staff, Air Ticketing Executive

Company Name Confidential

Keywords / Skills : ground control, operations, ticketing, passenger service, customer service, basic, communication, on-ground services, customer service skills, air ticketing, sales, airlines, english, aviation, reservations and ticketing, communication skills

2 - 12 years
Posted: 2019-03-29

Job Description
Ground Staff


Checking passengers in for flights

Re-routing or re-booking passengers whose flights have been cancelled or delayed

Assisting disabled passengers or those travelling with young children

Giving passengers up-to-date information on flights

Assisting passengers with all enquiries, including lost or delayed baggage

Assisting staff in carrying out security checks as and when the situation arises

Delivering high levels of customer service to passengers and those travelling through the airport

Indian national between 19 to 28 years

Air Ticketing Executive

Responsibilities include a full range of customer service functions. They assist passengers with tagging luggage and baggage check in, ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.


Ticket agents work directly with passengers, airlines like to see a customer service and/or sales background along with excellent verbal and written communication skills, basic typing and computer skills, and ability to perform basic mathematics. Ticket agents must have the ability to work without close supervision, and have a general knowledge of geography.

Eligibility Criteria

Minimum Qualification: HSC

Fluent in English and Hindi

At least 155 cm tall with weight in proportion to height

Well groomed with a clear complexion

Minimum age requirement varies from 18 to 30 yea

Other details

Department:Airport / Airline Ground Operations/Cabin Crew

Industry:Aviation / Airline

Skills: passenger ticketing aviation airlines

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