About the Employer Magna Infotech: ( www.magna.in )Magna Infotech is one of Indias leading IT staffing solutions companies offering technology expertise to our customers across industry. Established in the year 1997, we have geographical presence in Hyderabad, Bangalore, Chennai, Delhi, Kolkata, Mumbai and Pune.Over 14 years of experience in IT temp staffing.6000 professionals on assignment.IT staffing solutions to 232 blue chip clients.Placed 450 IT and ITES skill sets and job roles.Over 1200 projects across client sites.Hired 17000+ IT / ITES professionals in last five years.Employee spread across 34 geographies in India.Routinely hire about 700 professionals every month.Long-standing relationships with the industrys best IT talent.Customized staffing strategy.PAN India presence.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases