Role : Role Description : Must Have Skills : Adobe Campaign (Neolane)
Diversity profiles/ Females / People with disability to be prioritised
Good To Have Skills :
Job Description Additional Comments : Architecting requirements, analysis & providing marketing insight in other phases across existing and identified marketing programs ensuring delivery on planned value § Playing a key liaison role during technology implementation, proving direction and requirements clarity and testing new and enhanced capabilities, prior to release into production.
1. campaign management experience and hands on data management experience for customer data
2. Must exhibit a thorough conceptual understanding of the entire marketing promotions process & capabilities that support these using one of the above mentioned Technology stacks.
3. Worked on at least two full lifecycle of campaign management or MRM projects using IBM / Adobe Campaign / Marketo/Exact Target applications
ICS Consultancy Services is a professional recruitment firm established is 2000, catering to the needs of various companies across verticals. ICS is based out of Bangalore & services clients across the country & abroad.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases