1.Provide Pre sales counselling prep 2.Review and propose information onprocess and deadlines proactively 3.Ensure higher conversion by being single point of interface with all customer 4.Ensure benefits and advantages of enrolment are shared with student 5.Support enrollment process 6.Address questions on Visa, travel arrangement, legal requirements, documents etc 7.Coordinate with respective team for the product services 8.Ensure good customer service & grievances management in consultation with Centre Manager 9.Gather & Collate accurate client information on an enquiry form and timely updating on portal 10.Maintain inventory of student’s kit and ensure issuing to students as per process 11.Ensure conversion of from telephonic leads and referrals 12.Maintain confidentiality of data 13.Efficient & appropriate communication to students related batch details & timelines 14.Proactively up selling and cross selling relevant products
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases