Security monitoring and Incident Handling (end to end management) based on the alerts being generated by Monitoring system.
Analyse, document and report on potential security incidents identified in customer environments
Work with partners and Security vendors to maintain an understanding of security threats, vulnerabilities, and exploits that could impact systems, networks, and assets
Act as a coordinator for security events that require urgent response, containment and remediation
Provide analysis on various security enforcement technologies including, but not limited to SIEM, anti-virus, content filtering/reporting, malware prevention, firewalls, intrusion detection systems, web application
Performs network security monitoring and incident response for AB InBev SOC. Monitoring via SIEM, Firewalls and Endpoint Security
Maintain meticulous records of security monitoring and incident response activities
Recognize potential; successful; and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information
Assists with implementation of counter-measures or mitigating controls
Create and maintains Standard Operating Procedures and other similar documentation
Operate in a shift schedule with overall Next Generation Incident Response team
ITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology Consulting. The company is focused on creating value through Domain, Data, Digital, Design and Differentiated Delivery for Supply Chain based Industries (CPG, Retail, Manufacturing, Hi-Tech) and Services Industries (Banking, Financial Services and Insurance, Airline, Hospitality), as a flexible, trusted and sustainable partner.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases