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Administrator - Bridge Ops

Keywords / Skills : Bridge ops, Monitoring, System Centre Operations Manager, HP SIM, CommVault , Netbackup

2 - 5 years
Posted: 2018-08-10

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Other Customer Service/ Call Center - Admin - Bridge OPS
Education
Any graduate
Posted On
10th Aug 2018
Job Description

Tasks will include:

� Co-ordination of major incidents during shift

� Detailing of shift take-on and hand-over duties

� Delivery of assigned tasks to agreed quality on shift period

� Production of regular shift reports for Operations Team Leader and managers

 � Production of regular fault reports as directed by Operations Shift Leader Position Objectives and Expectations General

� Fault management, escalation and reporting of operational outages on all monitored services

� Identification of faults and prioritization of criticality

� Escalation to level-3 groups and management of problem through to closure

� Maintenance of service documentation

� Execution of defined procedures, and improvement where procedures are weak

 � Good verbal and written communications Reporting

� Shift morning status reporting summaries

� Shift handover summary reviews

 � Contribute to weekly problem reviews and problem frequency analysis reports

� Contribute to weekly availability reporting (uptime by service, application and/or server)

� Contribute to other management reporting as directed by the operations manager

 � Maintenance of systems book and detailed event handling information application by application Team Summary The Operations Analyst will report to the Operations Team Leader and perform duties as directed. The Operations Analyst will also indirectly reports to Operations Manager. Personal Success Characteristics Good communication skills:

 � Able to communicate effectively with team colleagues, at all levels and particularly with technical colleagues

� Able to function effectively in a matrix managed environment

� Able to communicate effectively with global colleagues Shift Analyst abilities

� Experience of working 24 hour shift rotas and operations shift work

� Able to operate well under pressure and to work to short-term timescales

� Flexible and able to respond to changing business requirements. Good technical knowledge on the broad area of Systems:

 � Broad technical knowledge of server systems, hardware, networks and management of systems

� Broad knowledge in the application and use of management tools

� Knowledge of other current and emerging server technologies such as virtualization, and consolidation strategies Previous Experience Requirements 2+ Years experience of operational service delivery including:

 � Knowledge of Microsoft systems technologies and best practices

� Knowledge & hand on experience of the monitoring tools such as � System Centre Operations Manager � HP SIM � Solarwinds � CommVault or Netbackup � HP SIM etc Certifications preferred � ITIL- Certified � Proven experience & understanding of IT Systems Administration � Knowledge on NetBack � Knowledge on CommVault 

Package Upto.5.5LPA



About Company

Leaders in IT & ITeS recruitment for Fresher's, Middle & Senior Management....since 2005. Has built a strong team of 25 employees focused on Recruitment Industry working with leading companies to fulfill their requirements. Provizor's vision is to provide an opportunity for every individual to make a career and works towards providing visor people to the corporate world. Provizor is one of the leading recruiting company in Bangalore with 2 branch in which is located on both sides of Forum Mall on Hosur road, Koramangala in Bangalore
Vision - To uphold integrity and ethics while being No1 in the industry.

Carving careers for candidates with in depth info on their job profile.
visit www.mustbein.com
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