A secretary or administrator provides both clerical and administrative support to professionals, either as part of a team or individually. They are involved with the coordination and implementation of office procedures and frequently have responsibility for specific projects and tasks. In some cases, they may oversee and supervise the work of junior staff.
The role varies greatly depending on the sector, of the employer and levels of responsibility. Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organisational and presentation skills, as well as the ability to multi-task and work well under pressure. In some cases, such as in legal secretarial work, specialist knowledge or qualifications may be required.
Front Office,Office assistant, back office, coordinator, office executi,Front Desk,Reception,Front desk executive,Receptionist,Front Office Coordinator,Customer Service,Customer Care,Customer Support,Customer Service Executive,Customer Care Executive
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases