Lead cross-functional teams to develop a roadmap, create product definitions, establish milestones and manage the implementation and evolution of the product development cycle
The Delivery Director will need to work closely with the Product Lifecycle/Business team that will be studying the verifying feasibility of Products and feedback into the process from a technology/commercial angle
Convert requirements specification to implementation plans for delivery
This role will work closely with the Architecture Board that comprises of the Application, Data & Infrastructure Architect along with a Service Delivery Manager and Test Manager. This joint team will be responsible for the architectural definition, governance and maintenance of the Products portfolio
Perform change management activities
Ability to run projects using the agile methodology
Strong leadership and communication needs for interfacing with internal teams and customers
Should also have conflict management, presentation and negotiation skills
, Desired Profile
Strong interpersonal and presentation skills for interacting with team members , clients and senior stakeholders
Strong analytical and problem solving skills
Good communication skills
Good leadership to provide guidance to less experienced personnel
Reference ID - GH/BFSI/ JC//24012019//81266/AD/Director - Product Delivery ,
GlobalHunt is an premier executive recruitment and selection services company providing wide range services to companies. Our services are available over a wide geographical area that spans across Asia Pacific, Africa, Europe and American markets, making us one of the leading HR firms.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases