Responsible for full Salary processing cycle with the coordination of HR department. Follow up of bills with various depths. and booking of bills before 8th of every month. Remove check lists of purchase day book and verify all bills have been posted correctly in the respective account heads. To be done by the 9th of every month. Follow up of bills for any advance payment made. Scrutiny of Sundry Creditor's Ledger on a monthly basis by the 10th of every month. Removing payment advice on a daily basis as per the payment schedule. Up to date filing of all the records. Coordination skill with various departments.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases