Ravi Kariya & Co. is a multidisciplinary Chartered Accountancy Firm established in 2009 Provider of entire gamut of professional, legal and management services to clients across the globe. In house team of 4 Chartered Accountants, 4 company secretaries, a retired banker and other professionals State –of- the art and smart office insfrastructure Digitally advanced platforms for client service
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases