• Responsible for day top day accounting activities • Responsible to provide, prepare and submit regulatory information • Responsible for computation of taxes, preparation of tax returns and ensuring all round compliance • Responsible to develop, implement, modify, and document record keeping and accounting systems • Should have sound understanding of revenue and associated costs • Responsible to assist in day to day functioning of the finance functions and supervise accounting team • Responsible to support requirements of Operations team in day to day functioning
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases