Work involving direct interactions with customers and the Vendors.
Accounts team is based of 4 people but reporting for this will be directly to our senior accounts executive.
Some of the deliverables are: Vendor reconciliations, active customer transactions facilitation, payments facilitation, on the spot follow up with customers, classifying monthly customer statements, just in time conflict resolution.
Active participation in process improvement. You will be a part of the core team for the Bangalore branch, so this you will have great opportunity to grow.
Gartment House (GH) is a 25 year old garment procurement company. We GH AGENCIES are a dynamic organisation engaged in procurement of garments. Our well-established institution stands as an intermediary between garment manufacturers and retailers or wholesalers. We are committed to the global need of effective procurement that enables clients to obtain the best deals. Our range of products includes ready-made garments for men, women and kids, seasonal apparels, footwear and other accessories.
Over the years, the name has advanced with its presence reaching the Indian border lines. The company specializes in providing customized procurement solutions to small, middle and large enterprises and businesses across the nation and in the international market. It serves as the source of infusing efficiency of time, product quality and cost in the supply chain. A pioneer in the industry of textile, GH Agencies is inclined to reinvent itself continually to meet the rapid changes in the needs of manufactures and retailers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases